Is this a virtual machine or a physical Mac mini?
Each hosting plan is provisioned for a dedicated physical Mac mini. It is not a shared macOS virtual machine.
Do I need to install remote-control software on the Mac?
No always-on agent is required for base access. A hardware capture appliance provides HDMI video and USB keyboard/mouse control from outside macOS. You may still choose your own remote client after handover.
Can I use my own Claude account?
Yes. The Mac mini Base plan works with your own Claude account. Claude Max 5x and Max 10x plans bundle a seat into the monthly price, subject to availability and the provider’s terms.
Can I access the machine from mainland China or Hong Kong?
The network design supports several remote-access paths, but performance depends on your local carrier, the route to Melbourne and peak-hour conditions. We confirm the recommended method during onboarding.
What happens if macOS stops responding?
The capture appliance is separate from macOS. If power, capture hardware and the management network remain healthy, the machine can usually be diagnosed and recovered through the hardware control path.
How does billing and cancellation work?
Google sign-in is required. Plans are paid in USD through Stripe Checkout, renew automatically and can be cancelled from the billing page. The site has no free tier.